QUALITY POLICY
EUROPE UNITED SOLVE, S.L is an IT Services company with a lot of experience, born from the enthusiasm and commitment of its founders, knowledge of the market, and with a great vocation of service to the customer. In recent years, we have established ourselves both nationally and internationally as a reference company in the telecommunications sector.
Our mission is to become the IT services provider of reference for companies in the sector, creating sustainable value for our customers, employees, shareholders and the communities in which we interact.
Our vision is to grow profitably with innovative, efficient and sustainable solutions, achieving full customer satisfaction through the excellence of our service.
The Management of EUROPE UNITED SOLVE, S.L. approaches the Quality System to organize the operation of the company based on some basic pillars such as the quality of its services, customer satisfaction and continuous improvement of the effectiveness of the system. To this end, the Quality Management System of EUROPE UNITED SOLVE,S.L. is based on:
• The achievement, maintenance and improvement of the level of quality desired by the company can only be achieved with the commitment and participation of all personnel, and the use of their creative potential and skills.
• This involvement must be achieved through the understanding of the effect that individual contributions, information and communication have on the quality of the service offered, and through the action of leaders in all areas and levels of the organization.
• Quality is obtained by planning, executing, reviewing and improving the Management System to prevent possible errors.
• Both the Management and the staff of EUROPE UNITED SOLVE, S.L. are committed to comply with the legal and regulatory requirements that apply.
• Commitment to the satisfaction of all our customers through the commitment of the entire organization to meet their needs and requirements, as well as legal and regulatory requirements and those of the services themselves with the excellence of the service we provide.
• Only by continuously improving processes, methods, services, etc., can we ensure greater internal efficiency, a better response to customer expectations and, therefore, improved customer satisfaction.
• EUROPE UNITED SOLVE, S.L. staff, regardless of their functions and responsibilities, must analyze the data at their disposal concerning the activities they perform in search of opportunities for improvement.
• For this reason, continuous improvement must be a permanent objective for all of us, and it applies to all activities carried out at EUROPE UNITED SOLVE, S.L.
• Our commitment to quality leads us to pay maximum attention to the technological evolution and to the possible improvements that new technologies make available to us.
• It requires the participation and collaboration of all so this policy is disseminated to all staff of the company for their knowledge and understanding.
For the effective application of these principles, the support of both the management team and the staff is absolutely necessary.
MANAGEMENT
Madrid, November 3, 2021